Freshchat

Freshchat is a modern messaging software by Freshworks that combines live chat with AI-powered chatbots to deliver personalized customer experiences across web, mobile, and social channels. It uses machine learning to automate responses, qualify leads, and resolve common issues, while seamlessly handing off to human agents when needed. Key capabilities include intelligent routing, proactive triggers, and a unified inbox. Target users are small to medium businesses seeking an affordable, easy-to-use customer messaging platform. What makes Freshchat unique is its freemium model with a generous free tier, and its deep integration with the Freshworks ecosystem, including CRM and support tools.