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Zendesk AI provides autonomous customer service agents that resolve support tickets using your knowledge base. With AI agents handling tier-1 support, human agents focus on complex issues. It integrates across email, chat, phone, and social channels.
84%
任务成功率
4s
平均响应时间
25,000
Tokens/Task
详细评分
自主性
78/100
可靠性
84/100
易用性
85/100
成本效益
72/100
集成能力
92/100
支持
85/100
能力
KnowledgeApiEmailCrm
主要特点
优点
- 84% resolution rate
- Multi-channel
- 1,000+ integrations
- Mature platform
缺点
- $1/resolution pricing
- Zendesk ecosystem
- Enterprise pricing
- Complex setup
定价方案
Per resolution
$1/resolution
- AI resolution
- Multi-channel
- Analytics
Enterprise
Custom
- Volume discounts
- Custom training
- SLA
适用场景
Enterprise SupportTicket ResolutionMulti-channelKnowledge Base
成本模拟器
根据使用量估算您的月度成本
105001000
基础订阅$1/resolution
月度总计$100.00
Underlying Models
GPT-4.1$2/$8 per 1M tokens
~25,000 tokens/task avg
查看所有代理定价
→测试日期2025-06
最后更新2025-06
自主级别Fully Autonomous
