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Freshdesk's Freddy AI is an intelligent helpdesk agent that autonomously resolves support tickets, suggests solutions to human agents, and identifies trends in customer issues. It learns from historical ticket data to continuously improve resolution accuracy.
79%
任务成功率
5s
平均响应时间
20,000
Tokens/Task
详细评分
自主性
72/100
可靠性
79/100
易用性
85/100
成本效益
82/100
集成能力
80/100
支持
75/100
能力
KnowledgeApiEmailCrm
主要特点
优点
- Affordable at $15/mo
- Good ticket resolution
- Easy setup
- Freshworks ecosystem
缺点
- Less powerful than Zendesk
- Freshworks ecosystem
- Limited customization
- Smaller AI capabilities
定价方案
Growth
$15/agent/mo
- Freddy AI
- Multi-channel
- Basic automation
Pro
$49/agent/mo
- Advanced AI
- Custom objects
- Advanced automation
适用场景
Helpdesk AutomationSMB SupportTicket ManagementSelf-service
成本模拟器
根据使用量估算您的月度成本
105001000
基础订阅$15
Token费用（100个任务）$0.00
月度总计$15.00
查看所有代理定价
→测试日期2025-05
最后更新2025-06
自主级别Fully Autonomous
